casinomax Privacy Policy

1. Who We Are

casinomax is an online casino and sports betting platform operating at casinomax.one, serving players across the Philippines — from Metro Manila and Makati to Cebu, Davao, Quezon City, and beyond. casinomax is the data controller responsible for the personal information collected through the casinomax website and associated services.

This Privacy Policy applies to all individuals who visit, register on, or use the casinomax platform, including registered Players and unregistered visitors. By using casinomax, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

For all privacy-related inquiries, you may contact our Data Protection Officer at: [email protected]

2. Personal Data We Collect

casinomax collects personal data that is necessary to provide our services, verify your identity, process transactions, and comply with our legal obligations. The categories of personal data we collect include:

casinomax does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, in the context of responsible gaming assessments).

3. How We Use Your Personal Data

casinomax uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your casinomax account, including verifying your identity and age (21+ requirement) in compliance with PAGCOR regulations.
• Service Delivery: To provide access to casinomax games, process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, and deliver customer support.
• Legal Compliance: To comply with the Anti-Money Laundering Act of the Philippines (RA 9160), PAGCOR licensing requirements, the Data Privacy Act of 2012 (RA 10173), and other applicable Philippine laws and regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other prohibited conduct on the casinomax platform.
• Responsible Gaming: To monitor gaming behavior and identify players who may be at risk of problem gambling, and to administer self-exclusion and deposit limit tools.
• Platform Improvement: To analyze usage patterns, conduct internal research, and improve the casinomax platform, game offerings, and user experience for Filipino players.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent or where we have a legitimate interest in doing so, and subject always to your right to opt out.

4. Legal Basis for Processing

casinomax processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you — that is, to provide the casinomax gaming and betting services you have registered for.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, anti-money laundering obligations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for casinomax's legitimate interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Personal Data

5.1 casinomax does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers engaged to verify your identity and age in compliance with PAGCOR and anti-money laundering requirements.
• Game Software Providers: Certified game studios and software providers whose games are available on the casinomax platform, to the extent necessary to deliver game services.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where required by law or regulatory obligation.
• IT and Security Service Providers: Third-party providers of hosting, cybersecurity, fraud detection, and platform infrastructure services, who are contractually bound to process your data only on casinomax's instructions.
• Professional Advisers: Lawyers, auditors, and accountants, where necessary for the conduct of casinomax's business and legal affairs.

5.2 All third parties with whom casinomax shares personal data are required to maintain appropriate technical and organizational security measures and to process your data only for the specified purpose.

5.3 casinomax does not transfer your personal data outside the Philippines except where necessary to provide our services and where appropriate safeguards are in place in accordance with the Data Privacy Act of 2012.

6. Cookies and Tracking Technologies

6.1 casinomax uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit casinomax.one. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the casinomax platform to function. These include session authentication cookies and security tokens. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and game display options, to provide a more personalized experience on casinomax.
• Analytics Cookies: Collect anonymized data about how Players use casinomax — which pages are visited most, how long sessions last, and where errors occur — to help us improve the platform.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your activity on casinomax. These are only set with your consent.

6.2 You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the casinomax platform.

7. Data Retention

7.1 casinomax retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulation. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• Transaction and financial data is retained for a minimum of five (5) years from the date of the transaction, in accordance with Philippine tax and anti-money laundering obligations.
• Marketing communications data is retained until you withdraw your consent or opt out of marketing, after which it is deleted or anonymized within a reasonable period.
• Technical and usage data collected via cookies and analytics tools is retained for a maximum of twenty-four (24) months from collection.

7.2 Upon expiry of the applicable retention period, casinomax will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

8. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by casinomax:

• Right to Be Informed: You have the right to be informed of how your personal data is being collected, processed, and used by casinomax.
• Right of Access: You may request a copy of the personal data casinomax holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by casinomax. You may also update certain information directly through your casinomax account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to casinomax's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to casinomax's overriding legal or regulatory obligations.
• Right to Data Portability: You may request that casinomax provide your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: If you believe casinomax has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. casinomax will respond to all verified requests within thirty (30) days of receipt.

9. Data Security

9.1 casinomax implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the casinomax platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting access to personal data to authorized casinomax personnel only;
• Regular security assessments, penetration testing, and vulnerability scanning of the casinomax platform;
• Two-factor authentication options for Player accounts to reduce the risk of unauthorized access.

9.2 While casinomax takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, casinomax will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

9.3 You are responsible for keeping your casinomax login credentials confidential. If you suspect that your account has been compromised, please contact casinomax support immediately at [email protected].

10. Children's Privacy and Age Restriction

10.1 The casinomax platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing casino-style gaming. casinomax does not knowingly collect personal data from individuals under the age of 21.

10.2 If casinomax becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on casinomax, please notify us immediately at [email protected].

11. Third-Party Links and Services

11.1 The casinomax platform may contain references to third-party payment services such as GCash and PayMaya. These services operate under their own privacy policies, which are independent of this casinomax Privacy Policy. casinomax is not responsible for the privacy practices of third-party services.

11.2 We encourage you to review the privacy policies of any third-party services you use in connection with your casinomax account, particularly your chosen payment provider, before sharing your personal data with them.

12. Changes to This Privacy Policy

12.1 casinomax reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. Where changes are material, casinomax will notify registered Players via email or a prominent notice on the casinomax platform prior to the changes taking effect.

12.2 The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the casinomax platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

12.3 We encourage you to review this Privacy Policy periodically to stay informed about how casinomax protects your personal data.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way casinomax handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Response Time: Within 30 days of receipt of your request
• Languages: English and Filipino
• Regulatory Authority: National Privacy Commission of the Philippines (NPC)

For responsible gaming concerns, including self-exclusion requests and deposit limit tools, please visit our Responsible Gaming page.