Frequently Asked Questions

casinomax requires all players to complete identity verification (KYC) before making deposits or withdrawals. Accepted Philippine government-issued IDs include: PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, voter's ID, or postal ID. You may also be asked to provide proof of address (such as a utility bill or bank statement dated within the last three months) and a selfie holding your ID. KYC is required by law and helps protect your account from unauthorized use.

If you have forgotten your casinomax password, click the "Forgot Password" link on the casinomax Login page. Enter the email address associated with your account and we will send you a password reset link. Follow the instructions in the email to create a new password. If you do not receive the email within a few minutes, check your spam or junk folder. For further assistance, contact [email protected].

No. casinomax strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses or winnings. If you believe a duplicate account has been created in your name without your knowledge, please contact our support team immediately.

You can update certain personal details such as your contact number, email address, and preferred payment method directly through your casinomax account settings. For changes to your registered name or date of birth, you will need to contact our support team and provide supporting documentation, as these fields are tied to your KYC verification. casinomax processes such requests within 3–5 business days.

Depositing via GCash on casinomax is fast and easy. Log in to your casinomax account, navigate to the Deposit section in your account dashboard, and select GCash as your payment method. Enter the amount you wish to deposit (minimum ₱100), and you will be redirected to the GCash payment gateway to authorize the transaction. Once confirmed, funds are credited to your casinomax account instantly. Make sure your GCash account is fully verified and has sufficient balance before initiating the deposit.

Withdrawal processing times on casinomax vary depending on your chosen payment method. GCash and PayMaya withdrawals are typically processed within 1–3 hours after approval. Bank transfers to BPI, BDO, and Metrobank usually take 1–3 business days. All withdrawal requests are subject to a security review before processing. To avoid delays, ensure your KYC verification is complete and that your withdrawal method matches the name on your casinomax account.

Yes. casinomax has minimum and maximum withdrawal limits that vary by payment method. As a general guide, the minimum withdrawal amount is ₱200 for e-wallets like GCash and PayMaya, and ₱500 for bank transfers. Maximum daily withdrawal limits are set per account tier and may be increased upon request after additional verification. Full details of current limits are displayed in your casinomax account dashboard under the Withdrawal section.

casinomax does not charge any fees on deposits. For withdrawals, casinomax also does not impose platform-side fees; however, your bank or e-wallet provider may apply their own transaction charges. We recommend checking with your payment provider for their applicable fees. Any third-party charges are outside casinomax's control and are the responsibility of the player.

WM Live on casinomax is a live dealer gaming experience streamed in real time from professional studios. You play against real dealers via high-definition video stream, placing bets through an intuitive on-screen interface. Available games include baccarat, dragon tiger, roulette, and sicbo. WM Live tables operate 24/7, so you can join a game at any time of day or night. A stable internet connection is recommended for the best streaming experience.

Yes. Tongits Go on casinomax allows you to play the beloved Filipino card game for real PHP stakes against other players. You can join tables with varying buy-in levels to match your budget. Winnings are credited directly to your casinomax account balance and can be withdrawn at any time. As with all casinomax games, Tongits Go is available exclusively to verified players aged 21 and above.

Yes. All casinomax games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our live dealer games are streamed from regulated studios with independent oversight. casinomax is committed to providing a transparent and fair gaming environment for all Filipino players. Game return-to-player (RTP) percentages are available within each game's information panel.

casinomax covers a wide range of sports popular among Filipino bettors. You can place real-money wagers on PBA (Philippine Basketball Association), NBA, UAAP, UFC and MMA, international boxing, football (Premier League, La Liga, Champions League), volleyball, and more. Live in-play betting is available for select events, allowing you to place bets as the action unfolds in real time. Odds are updated continuously to reflect current match conditions.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you must place a total of ₱20,000 in bets before the bonus winnings become withdrawable. Different games on casinomax may contribute different percentages toward meeting wagering requirements — slots typically contribute 100%, while table games may contribute less. Full details are in our Terms & Conditions.

Yes. casinomax regularly runs promotions for existing players, including reload bonuses on subsequent deposits, cashback offers, free spins on new slot releases, and special event promotions tied to major Philippine holidays and sporting events like PBA playoffs or boxing championship bouts. Loyalty players may also be invited to join the casinomax VIP program, which offers exclusive rewards, higher withdrawal limits, and dedicated account management.

No. Bonus funds on casinomax cannot be withdrawn directly — they must first be converted to real money by meeting the applicable wagering requirements within the bonus validity period. However, your real-money balance (funds you deposited yourself, separate from bonus funds) can be withdrawn at any time subject to standard withdrawal processing. casinomax clearly separates your real-money balance from your bonus balance in your account dashboard so you always know exactly where you stand.

casinomax offers a self-exclusion tool that allows you to temporarily or permanently suspend your account. To activate self-exclusion, go to Account Settings > Responsible Gaming within your casinomax account and select the self-exclusion option. Choose your preferred exclusion period (30 days, 90 days, 6 months, 1 year, or permanent). Alternatively, email [email protected] with the subject "Self-Exclusion Request" and our team will process it within 24 hours. During the exclusion period, you will not be able to log in, deposit, or receive promotional communications. For more details, visit our Responsible Gaming page.

Yes. casinomax provides several player-controlled limit tools to help you manage your gaming activity responsibly. You can set daily, weekly, or monthly deposit limits, loss limits, and session time limits directly from your account settings. Limit reductions take effect immediately. Requests to increase a limit are subject to a mandatory 72-hour cooling-off period to ensure the decision is considered carefully. These tools are free and available to all casinomax players at any time.

If you or someone you know is struggling with problem gambling, casinomax encourages seeking professional help. In the Philippines, PAGCOR provides responsible gaming resources and guidance for players experiencing gambling-related difficulties. The Department of Health (DOH) and various licensed mental health professionals across Metro Manila, Cebu, Davao, and other major cities also offer confidential counseling services. You can also contact our casinomax support team at [email protected] — we are here to help connect you with the right resources.

casinomax employs multiple layers of protection to prevent underage gambling. All new registrations require a date of birth declaration confirming the player is 21 or older. Full KYC verification with a government-issued Philippine ID is mandatory before any financial transactions can take place. Our systems flag accounts where submitted documents indicate the player may be under 21, triggering an immediate account review. We also encourage parents and guardians to use parental control software to restrict access to online gaming platforms on shared devices.